General terms of service

Condiciones Generales de la contratación y uso de este sitio web.

1. PURPOSE AND SCOPE OF APPLICATION

The present document is intended to regulate the use of the electronic sale services of the different goods and services offered by SIMPLEX INNOVATION SL, a commercial company that operates over the Internet from its website (https://datab.simplexinnovation.com) selling their customers a device called Doctor Assisting Tablet (DATab).

The clauses listed below configure the framework contract that all users who access the datab.simplexinnovation.com page are required to know and accept. For the sole purpose of these general conditions, the term 'user' includes any Internet user who accesses the datab.simplexinnovation.com website, either directly or from any other Internet site.

The services/products offered by SIMPLEX INNOVATION SL on this website will be governed by the conditions contained in this contract. SIMPLEX INNOVATION SL reserves the right to modify, in whole or in part, these general conditions, the new ones agreed upon from the moment of their publication on the page being applicable. In any case, the aforementioned modifications will not have retroactive effects on the goods or services already previously contracted by users.

These General Conditions bind both parties and form an integral and inseparable part of the sale contract whose effectiveness operates at the time of signing the order at the request of the client, through the contracting mechanisms that will be specified later, all in accordance with the provisions of the Spanish Civil Code that includes the principle of the autonomy of the will and agreements between the contracting parties. For all purposes, it will be understood that the user accepts the conditions and rules of use related here from the moment they place an order.

SIMPLEX INNOVATION SL makes every effort within its means to offer the information contained in the web datab.simplexinnovation.com truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of SIMPLEX INNOVATION SL, it will be corrected immediately. If there is a typographical error in any of the prices shown and a client has made a purchase decision based on said error, SIMPLEX INNOVATION SL will notify the client of said error and the client will have the right to cancel their purchase at no cost on their part.

The contents of the web datab.simplexinnovation.com could, on occasions, show provisional information about the nature of some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part.

2. IDENTIFICATION AND COMPANY NAME

SIMPLEX INNOVATION SL is identified with CIF B-76356708 and is registered in the Mercantile Registry of Las Palmas in volume 2226, folio 175 and page GC-56.105. It is located in Las Palmas de Gran Canaria, Avda. Juan Carlos I, 7, P7, 4F, 35019 and carries out its electronic sale through its website datab.simplexinnovation.com. It can be contacted through the indicated website or by email info@simplexinnovation.com.

OBJECT

These General Conditions regulate the contracting of products and services offered by SIMPLEX INNOVATION SL and the advertising directed to its clients/users, all through its website, as well as the rights and obligations of the parties derived from the purchase and sale operations agreed between them.

4. LEGAL CONDITIONS FOR THE PROVISION OF THE SERVICE AND LIABILITY

SIMPLEX INNOVATION SL, in compliance with the provisions of art. 10 of the Spanish Law 34/2002 of July 11, through its website and these General Conditions, allows access by electronic means in a permanent, easy, direct and free way to the comprehensive information of its company name (data fiscal, registry, address and communications address), as well as the protection of customer data, held by the company, in accordance with the privacy policy and public legal notice on its website.

5. CONDITIONS OF ACCESS OF THE USER/CLIENT

The user of the SIMPLEX INNOVATION SL website will have the right to free and free access to the public information collected therein, although SIMPLEX INNOVATION SL reserves the right to restrict access to information , promotions and special offers to your customers.

The public information contained in the website of SIMPLEX INNOVATION SL referring both to the company SIMPLEX INNOVATION SL and to the brands, products, logos, etc ... of the company are protected by the legal provisions on intellectual and industrial property, by what is not authorized the copy, transmission, assignment, disposal or use by the client unrelated to the advertising purpose of its virtual publication that do not have the express consent of SIMPLEX INNOVATION SL, in the terms provided in the current legislation on Rights of Industrial and Intellectual Property.

In order to place orders on the datab.simplexinnovation.com website, each client will provide SIMPLEX INNOVATION SL voluntarily and under their responsibility with their personal data. All personal data provided by clients in a fraudulent or false manner may be considered a crime of falsification of commercial documents.

6. PRICES

The prices of the products displayed on the SIMPLEX INNOVATION SL website include taxes and transport for Spain and Portugal. Outside of this scope, the customer must pay the corresponding tax or fee in her/his country, as well as the transport of the product to the address indicated in her/his order outside of Spain and Portugal.

SIMPLEX INNOVATION SL reserves at all times and unilaterally the right to modify the price of the products and services offered through its website. To guarantee the customer the certainty and security of the price of their products, this will be the one in force in the advertising coinciding with the time of formalizing the order.

SIMPLEX INNOVATION SL makes every effort, within its means, to offer the information contained in the web datab.simplexinnovation.com truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of SIMPLEX INNOVATION SL, it will be corrected immediately. If there is a typographical error in any of the prices shown and a client has made a purchase decision based on said error, SIMPLEX INNOVATION SL will notify the client of said error and the client will have the right to cancel their purchase at no cost on their part.

7. PRODUCTS AND SERVICES

At the time of formalizing the order through the web datab.simplexinnovation.com, the consent of the client is understood to be given for the validity and effectiveness of the contract of sale that binds the parties. SIMPLEX INNOVATION SL will electronically store the order data.

The commitment acquired by SIMPLEX INNOVATION SL of sale and delivery of the products offered is subject to the stock of the advertised product and its availability until the end of stocks, so SIMPLEX INNOVATION SL, in its commitment to quality and customer service, tries at all times that the advertised products are available. However, if there are exceptional circumstances involving interactive multi-ordering or those that cause the end of stock of the product, the order and the contract signed between the parties will be void by virtue of this resolution clause, fully restoring the customer in the event of prepayment. the amounts paid by the same, without proceeding in favor of any of the parties any compensation for breach of contract, consequential damage or loss of profit.

8. PAYMENT METHOD

The payment methods allowed through the Stripe payment processing service (www.stripe.com) configured for the e-commerce website datab.simplexinnovation.com are established.

SIMPLEX INNOVATION SL reserves at all times and unilaterally the right to configure and/or modify the forms of payment accepted for purchase that it deems appropriate through the Stripe payment processing service.

9. SHIPPING POLICY AND DELIVERY TIMES

The delivery terms will be indicated in the process of purchasing SIMPLEX INNOVATION SL products through datab.simplexinnovation.com. These deadlines are indicative. Except for technical errors in our systems, the products that are in stock, and whose order is confirmed and validated before 11:30 am from Monday to Friday, will be prepared and shipped the same day and will be delivered within the period indicated in the purchasing process. An order will be understood as confirmed and validated when the payment has been validated for any of the forms of payment that are offered.

On designated dates, such as Christmas, Kings or bridges / special dates, as well as force majeure situations (restrictions due to pandemics, adverse weather events, etc.), delivery may be affected by the high volume of goods in transport companies.

In shipments to remote towns more than 50 km from any delegation of the transport agency, delivery may vary due to special situations.

SIMPLEX INNOVATION SL reserves the right to modify delivery times without prior notice in the case of orders of several packages or large packages.

10. PLACE AND FORM OF DELIVERY

The merchandise is at all times covered against risks of transport, loss and manipulation and will be delivered to the address designated at the time of contracting by the client. The merchandise will be delivered to the customer by transport company, together with a delivery note in which the data that will allow identifying the customer, the order, and the number of packages that make up the shipment will be recorded. Orders for large packages (more than one meter on either side) will be delivered at street level so they will not go up in elevators or stairs.

The shipping cost on an order pays for a part of a single shipment to the destination indicated when placing the order. Once the order has been sent, it is not possible to change the delivery address. If the courier company attempts to deliver the order and the customer is absent, delivery will be attempted a second time. If the courier company attempts to deliver the order a second time and the customer is absent again, the customer must pick up his order by his means at the address that corresponds to the delegation of the courier company that has the package.

If the customer verifies errors in the merchandise received at the time of delivery or that it is visibly damaged, they must record these circumstances on the carrier's delivery note and inform SIMPLEX INNOVATION SL of these facts within a period of less than 14 calendar days by sending an email to info@simplexinnovation.com, indicating the order number and the shipping reference. In any case, the customer must verify that the merchandise has been delivered in perfect condition. Claims after 14 calendar days after delivery will not be accepted.

The merchandise that could not be delivered within a period of fifteen calendar days from the departure of the same from the facilities of SIMPLEX INNOVATION SL for reasons not attributable to the seller will be returned to the seller, returning the amounts paid (regardless of whether the customer had paid) for the product.

In all cases, SIMPLEX INNOVATION SL will notify the customer of the expected delivery time for their order via email.

11. PRODUCT GUARANTEE

The products supplied by SIMPLEX INNOVATION SL are guaranteed from the date of receipt of the product against any manufacturing or assembly defect.

The products supplied by SIMPLEX INNOVATION SL have a warranty period of 24 months from the date of purchase.

The guarantee of the products supplied by SIMPLEX INNOVATION SL applies solely and exclusively to the products themselves, so the shipping costs between the SIMPLEX INNOVATION SL shipping headquarters and the address where the product is located are NOT INCLUDED, both outbound as back.

The guarantee will be granted only if the reason for the claim is derived from manufacturing defects, which must be verified by an authorized technical service to proceed with the free replacement of the component considered defective.

The following points are excluded from the guarantee: damages caused by accidents, improper handling, lack of diligence or the intervention of unauthorized third parties, as well as damages secondary to these circumstances. The warranty does not cover the natural wear of the components (for example: batteries ...).

If a customer sends SIMPLEX INNOVATION SL a device with a problem not covered by the manufacturer's warranty, the customer must pay 50 euros for SIMPLEX INNOVATION SL to return it (for management and labor), regardless of the cost of the repair (in the event that the client accepts the cost of the repair).

12. RIGHTS OF THE CLIENT

Confidentiality and security of the client's personal data in accordance with the provisions of current Spanish legislation on data protection. No dissemination, transmission or publication of customer data without their express consent. Do not receive promotional or advertising emails if they have been rejected. Consult, modify and delete the client's personal data that are in the SIMPLEX INNOVATION SL database at the client's request, all in accordance with the provisions of the 'Data protection policy' section. Know at all times the status of processing of the order made.

Returns and exchanges

The SIMPLEX INNOVATION SL customer who has purchased their Doctor Assisting Tablet (DATab) product has a SATISFACTION GUARANTEE that will allow them, if they are not satisfied with it, to return the product within 14 days from receipt.

SIMPLEX INNOVATION SL assumes all the costs of collecting and transporting the DATab product and will proceed to refund the purchase cost.

To take advantage of this type of guarantee offered by SIMPLEX INNOVATION SL, the client must follow the following steps:

  1. Notify by email to info@simplexinnovation.com their intention to avail themselves of the SATISFACTION GUARANTEE.
  2. Indicate the place and address where the SIMPLEX INNOVATION SL carrier can pick up the DATab device. The collection is prepaid and is free of charge for the client.
  3. SIMPLEX INNOVATION SL will return 100% of the cost of the DATab product to the customer within 5-10 business days after receipt of the DATAb device.

In the event of a product exchange, due to malfunction or any other cause, the customer is subject to stipulation 11 of the terms set forth in this document.

13. OBLIGATIONS OF THE USER / CUSTOMER

Keep in perfect conditions of use the product that you wish to benefit from the SATISFACTION GUARANTEE of stipulation 12. Provide SIMPLEX INNOVATION SL with personal and true contact information. Use the information provided by SIMPLEX INNOVATION SL to the client strictly within the intended personal business relationship. Not to reproduce, sell or dispose of the information published by SIMPLEX INNOVATION SL in all its contents without the express permission of the company itself. Faithfully use the shopping service provided by SIMPLEX INNOVATION SL on its website, refraining from manipulating the contents of its website, or interfering with its computer media through viruses or other behaviors prohibited by Law. Respect the purchase agreement once the order is accepted, with the timely payment of the agreed price. Act with terms of good faith and without trying to take advantage or act fraudulently with the company SIMPLEX INNOVATION SL within the intended commercial relationship.

14. RIGHTS OF SIMPLEX INNOVATION SL

Keep, modify or suspend its website without prior notice. Modify the price of the offers. Reject orders due to lack of stock or non-payment of the customer. Reject orders for illegal behavior of customers, or for any other reason, to prevent possible fraud. Refuse access to computer tools to clients in the event of non-compliance with these conditions. Receive the amount of the customer's purchases accepted by the transaction. Reserve the domain and retain full ownership of the article until full payment by the customer. Reserve the right to carry out raffles for goods or services on its website.

15. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The rights related to industrial and intellectual property (by way of example and not limitation: trademarks, logos, texts, photographs, icons, images, ..., as well as graphic design, source code and other software elements contained in the website datab.simplexinnovation.com) are the property of SIMPLEX INNOVATION SL. Therefore, they are subject to intellectual and industrial property rights and protected by Spanish and international legislation.

Without the prior written authorization of SIMPLEX INNOVATION SL, or, where appropriate, the wholesale company or the manufacturer of the product that owns the rights, it is not allowed to use, copy, distribute, reproduce, transmit, manipulate, as well as any use that exceeds a normal and necessary use for the visit of the page and the use of the services offered.

Access to the services provided does not imply by SIMPLEX INNOVATION SL waiver, transmission or total or partial transfer of the rights derived from intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or public communication on these contents without the prior and express written authorization of the respective holders of said rights, without prejudice to the right to view and obtain a private security copy of such contents, provided that said right is exercised according to the principles of good faith and provided that the intellectual and industrial property of the holder of such rights remains unaltered, is used for non-commercial purposes and exclusively for the user's personal information.

The responsibility derived from the use of materials protected by the intellectual and industrial property rights of third parties contained in this page in an illegal way or that transgresses morality, honor or privacy, will correspond exclusively to the user, exempting in any case SIMPLEX INNOVATION SL of any responsibility derived from such conduct.

The images for the products are indicative and may vary slightly with respect to the invoiced product, in the same way that the images of coloring results may vary slightly from the actual result.

16. DISCLAIMER OF LIABILITY

The civil liability of SIMPLEX INNOVATION SL for the products supplied is limited to the amount thereof, the user or consumer waives any liability to SIMPLEX INNOVATION SL for any concept in any case of dissatisfaction of the products purchased, as well as possible failures, slow access or errors in accessing the datab.simplexinnovation.com website, including loss of data, or other types of information that may exist on the computer or network of the user who accesses datab.simplexinnovation.com.

17. DATA PROTECTION POLICY

Everything related to the data protection and cookies policies of the datab.simplexinnovation.com website can be found in the links on said website for privacy and cookie policies, accessible on this website and during the purchasing process.

18. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

The purchases made with SIMPLEX INNOVATION SL are subject to Spanish legislation. In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of Las Palmas de Gran Canaria (Las Palmas, Spain) as long as there is no legal provision that prohibits it.

19. NULLITY AND INEFFECTIVENESS OF THE CLAUSES

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having such provision, or the part of it that is affected, by not being placed.